For more information about attending a Palm Beach Opera performance, please read the below frequently asked questions. If you need more assistance, please contact our box office at 561.833.7888 or email us at info@pbopera.org. We look forward to seeing you at the opera!
GETTING TO THE OPERA
Where are the opera performances?
Palm Beach Opera’s mainstage performances and Opening Night Dinners take place at the Kravis Center for the Performing Arts, located at 701 Okeechobee Blvd, West Palm Beach, FL 33401.
Where do I park?
The Kravis Center garage offers five levels of parking to guests. Valet is available at $25 per car and is payable with a credit card only. Parking spaces for guests with disabilities are located on the 2nd, 3rd, and 4th floors of the parking garage.
Where can I find more information about the venue?
For more details about the Kravis Center, please read the Kravis Center Visitor Guide.
EXPERIENCING OPERA BEYOND THE MAINSTAGE
Where are other performances and events held?
In addition to mainstage performances at the Kravis Center, Palm Beach Opera presents a variety of special programs throughout the season at venues around Palm Beach County.
Lunch & Learn takes place at the National Croquet Center, located at 700 Florida Mango Rd, West Palm Beach, FL 33407.
Opera Up-Close, Cabaret with Craig Terry, and other Resident Artist programs are held at The Cornelia T. Bailey Opera Center (Palm Beach Opera’s headquarters), located at 425 24th Street, West Palm Beach, FL 33407.
*Please check your event confirmation or visit our Events page for details about specific dates, times, parking, and locations.
Ticket & Box Office STAGE
What are your Box Office Hours?
Our regular hours are Monday-Friday, 9:00 am to 5:00 pm (summer hours: Monday-Thursday, 9:00 am to 5:00 pm).
*On performance days, the Palm Beach Opera Box Office will operate from one of the will call windows at the Kravis Center Box Office, opening two hours prior to curtain.
How can I purchase tickets?
Tickets can be purchased online, by phone, or in person through Palm Beach Opera or the Kravis Center Box Office.
Are there additional fees for ticket purchases and delivery?
No. Palm Beach Opera has removed all ticket and delivery fees for any tickets sold through or Box Office or company website — the price you see is the price you pay.
How will I receive my tickets?
Tickets can be delivered in one of four ways:
• Sent by email and accessible on your mobile device.
• Printed tickets can be mailed to the address on file.
• Tickets held at the Kravis Center Box Office for pick-up on the same-day of your scheduled performance.
• Tickets are available for pick-up by appointment directly from our Palm Beach Opera office.
Do you offer refunds or exchanges?
All purchases are final. Exchanges are available for another performance of the same production (subject to availability). Subscribers enjoy free exchanges and single tickets exchanges incur a $5 fee per ticket.
What if I forgot or lost my ticket(s)?
For lost tickets, please email us at least 24 hours of your performance time to reissue them in advance. Otherwise, tickets will be reprinted and available for will-call pick-up on the day of the performance.
Do you offer discounts?
Yes, same-day rush tickets are available for $25 with valid ID (current students, teachers, healthcare workers, government employees, active military, veterans). For more details, visit: https://pbopera.org/ticket-information/.
I realized I purchased tickets from a third-party seller. What do I do?
Palm Beach Opera and the Kravis Center are the only authorized ticket outlets for Palm Beach. We cannot guarantee the validity, pricing, or seats location of tickets bought outside our official Box Offices or websites.
If you suspect your tickets were purchased through a reseller, please contact our Box Office before the performance for guidance.
Accessibility & Audience Services
Is the theater accessible?
Yes. The Kravis Center is ADA accessible. Please contact the Box Office in advance to let us know your accessibility needs.
Do you provide assistive listening devices?
Yes, devices are available at no cost on a first-come, first-serve basis at Guest Services at the Kravis Center.
Are there subtitles (English translations)?
Supertitles are projected above the stage during all opera performances. No refunds will be issued for any malfunctions.
What should I wear to the opera?
Attending the opera can be as elegant or relaxed as you wish. Most guests choose cocktail or business attire, though formalwear is also welcome.
When should I arrive? What happens if I arrive late?
We recommend arriving at least one hour and thirty minutes before showtime to allow time for parking, picking up tickets and other uncertainties. Arriving early will also allow you time to get settled and peruse our Season Program Book and gain insights on that evening’s performance and upcoming performances by the company.
We understand that delays can happen and may cause a patron to arrive after the start of the show. Late seating is permitted at designated times to avoid disrupting the performance. Please follow the ushers’ guidance when entering the theater.
Are food and drinks available at the Kravis Center?
Yes. Refreshments are available for purchase on the orchestra and mezzanine levels in Dreyfoos Hall. Outside food and drinks are not permitted. You can view their current menu here: https://www.kravis.org/lessing-menu/.
Are there pre-show talks and post-show events?
Yes! Please join us for our Curtain Warmers one-hour before each mainstage performance for insights from our artistic team. Sunday matinee audiences are also invited to attend our free post-show Q&A immediately following the performance.
To further enrich your experience ahead of each production, you can join us for Lunch & Learn and Opening Night Dinners — both pre-show events that offer engaging conversation, connection, over a delicious meal with members of the PBO community.
For more details, please visit our Events page.
Where can I view the seating map for mainstage performances?
You can view the seating map here. If you have any questions, please contact our Box Office.
Subscription & Membership Services
Can I renew my subscription or membership online?
At this time, online renewals are not available. Please call the Box Office, and our team will gladly assist you with your renewal over the phone.
Can I transfer my subscription seats?
No. Subscription seats are non-transferable and are reserved exclusively for the original account holder.
When will I receive my subscription ticket(s)?
Subscription tickets are mailed out in December, every year, unless you select email as your delivery method. Email tickets are sent immediately after your purchase and may be saved in your Apple or Google Wallet apps.
Can I exchange my subscription tickets for another performance?
Yes. Subscribers may exchange tickets for another performance of the same production, subject to availability. Exchange requests must be made at least 72 hours prior to the date of your original tickets.
What is the Young Friends of Palm Beach Opera? How do I join?
Young Friends are a dynamic group of young professionals in their 20s, 30s, and 40s who share a passion for opera, culture, and connection. To join, please visit the following link: https://pbopera.org/young-friends/ or call the Box Office.
Do members receive special perks or invitations?
Yes. Young Friends enjoy exclusive benefits such as a complimentary subscription. You can learn more about the Young Friends of Palm Beach Opera membership when you visit the following link: https://pbopera.org/young-friends/.
General Questions
Is there a recommended age for Palm Beach Opera performances?
We recommend opera for guests ages 6 and up who can enjoy a full-length performance (typically run two and a half hours). Each guest must have their own ticket, and parents should use discretion when bringing younger attendees as operas often contain mature themes. Lap seating is not permitted.
Does Palm Beach Opera offer educational programs?
Yes! Palm Beach Opera provides a variety of educational and community programs, including school visits, student performances, and other programming. Learn more on our Education page.
What is the best way to stay updated on Palm Beach Opera news and events?
Join our newsletter or follow us on social media for announcements, behind-the-scenes updates, and special offers throughout the season.
How can I join Palm Beach Opera as a performer or part of the team?
Palm Beach Opera holds auditions on a seasonal basis and may have job opportunities available. For current openings or audition announcements, please visit our Opportunities pages.
In what ways can I support Palm Beach Opera beyond tickets?
There are many ways to support Palm Beach Opera! You can become a donor, join as a member, sponsor a program, or make a one-time contribution. Every gift helps us bring world-class opera, education, and community programs to South Florida. For more details, visit: https://pbopera.org/support-us/.
Can I volunteer with Palm Beach Opera?
We welcome individuals who are interested in supporting Palm Beach Opera through volunteer service. Whether assisting with community programs or performances, volunteers play an important role in our mission.
If you’re interested in joining our volunteer community, please visit: https://pbopera.org/opportunities/ or email us at volunteer@pbopera.org for more information.
NEED MORE INFORMATION?
We’re here to help! Give us a call at 561.833.7888 or send us an email.
